Saltire Tax Ltd - Terrible company to deal with

Saltire Tax - Terrible company to deal with

Saltire Tax Ltd

SaltireTax.com



Customer service is non existent with this company and I would suggest anyone looking into using them should avoid if you don't want stress.


I was recommended this company and sent them my details, they did get back to me and said they can claim my previous accounts. They charged £200 for doing this, so one year I was able to claim but Steve who runs the show, said I can contact HMRC to open another two years which have been closed and I can claim this back also.


I got HMRC to reopen those two years, I contacted Saltire Tax numerous occasions and never got any reply. Getting in touch with them when you need them is basically non existent. During this time of them being reopened, I was getting numerous letters from HMRC saying I haven't submitted account and then I was getting fines sent to me weekly due to this.


During this time, I called them, text them and numerous emails but nothing. 7-8 months later I finally got a reply. They said I can only claim for one of those years instead of the 2 I was originally told. Then for another £100 he would do this years for me also. I paid the money and was told I was due £2200 in rebates.


On the HMRC app it only showed I was owed £800 odd, not the £2200 I was originally told by Steve at Saltire Tax.


Once again, numerous phone calls, voice messages, text messages and emails. I finally got a response. Only took 2 months this time and it was due to me to keep phoning.


Well Steve spoke with a complete nasty attitude on the phone, telling me how busy he is and he's doing me a favour. NO Steve, I paid for a service which I am due. Treating customers like this is a terrible thing and making excuses of you being busy isn't good enough. We are all busy people, when we pay for a service we expect our service that we paid for. Its not you doing us a favour as you keep telling us, we pay you to do this for us.


The last call was full of excuses, blaming ex staff etc, even though I phoned and messaged him. I personally don't care if he's got 800 messages as he stated. We are paying customers and expect to be dealt with in a timely manner and with some respect.


I did say this to Steve and he spat the dummy out, big cry baby. So he gave me my £100 back and I will go elsewhere. I'll go to a company where people are treated with respect and dealt with in a timely manner.


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